Privacy Policy

Last Updated: April 27, 2026

Joy Bridge Care, LLC ("Joy Bridge Care," "we," "us," or "our") operates joybridgecare.com as a marketing and lead-capture website for our Georgia non-medical home care services. This Privacy Policy explains what information we collect when you use this website, how we use it, and what choices you have. It applies only to this website. Care delivery, scheduling, visit notes, and billing for active clients are handled in our care platform, Aaniie, which provides separate privacy notices to enrolled clients and families.

1. Information We Collect

Information You Submit Through Forms

When you submit our contact, consultation, or careers forms, we collect only the fields you provide:

• Contact / consultation requests: name, phone, email, ZIP or county, and any details you choose to share about the person who needs care.
• Careers applications: name, phone, email, address, employment history, certifications, eligibility answers, and resume content you submit.

Please do not include sensitive medical details, diagnoses, or other health information in website form fields. If you need to share that, we will collect it directly during a phone or in-home consultation under appropriate protections.

Information Collected Automatically

Like most websites, our hosting and analytics tooling may log standard technical information when you visit, such as IP address, browser type, device type, pages viewed, referring URL, and timestamps. We use this only to keep the site secure and to understand which pages families and caregiver applicants find useful.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry, schedule consultations, and discuss care.
• Evaluate caregiver job applications and contact applicants.
• Operate, secure, and improve the website.
• Comply with legal, regulatory, and licensing obligations.

We do not sell your personal information, and we do not use it for cross-context behavioral advertising.

3. How We Share Your Information

We share information only when needed to operate the business or comply with the law:

• Aaniie (care platform). If you become a client, relevant intake information moves into Aaniie so we can schedule visits, document care, and bill. Aaniie maintains its own privacy and security practices for that data.
• Service providers. Hosting, email, SMS, form processing, and analytics vendors who handle data on our behalf under contract.
• Background-check providers (applicants only). If we move forward with you as a caregiver, we use the Georgia long-term-care background check program (GCHEXS) and require your authorization first.
• Legal and safety. When required by law, subpoena, or to protect rights, safety, or property.

4. Cookies and Analytics

We use only the cookies necessary to keep the site working and, where deployed, basic privacy-respecting analytics to count visits and measure page performance. We do not use third-party advertising trackers on this site. If we add analytics or advertising tools later, we will update this policy and, where required, request your consent.

5. Your Privacy Rights

Depending on where you live, you may have the right to:

• Know what information we hold about you.
• Access a copy of that information.
• Correct inaccurate information.
• Delete your information, subject to legal and recordkeeping exceptions.
• Opt out of any sale or sharing of personal information for cross-context advertising. We do not sell or share personal information for advertising.

These rights apply to residents of California (CCPA/CPRA), Virginia (VCDPA), Connecticut (CTDPA), Colorado (CPA), and other states with similar laws. To exercise any right, email admin@joybridgecare.com or call (470) 567-0589. We will respond within 45 days, or sooner where required by your state.

6. Data Security

We use reasonable administrative and technical safeguards (encryption in transit, access controls, vendor agreements) to protect information you submit through the website. No system is perfectly secure, so we ask that you avoid submitting sensitive health information through online forms.

7. How Long We Keep Your Information

• Inquiry / consultation leads: up to 24 months after last contact, then deleted unless you become a client.
• Caregiver applications (not hired): up to 24 months from submission.
• Caregiver applications (hired): retained per Georgia PHCP and federal employment recordkeeping rules.
• Client records: retained at least 5 years from last service date, as required by Georgia PHCP regulations. These records live in Aaniie, not on this website.

8. Health Information

This website is a marketing and lead-capture tool only. It is not the place to share medical history or protected health information. Joy Bridge Care provides non-medical home care and does not bill insurance or Medicaid; this website is therefore not a HIPAA-covered system. When you become a client, care documentation is created and stored inside Aaniie, which provides its own privacy and security practices to enrolled clients and families.

9. Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect information from children. If you believe a child has submitted information through our forms, contact us and we will delete it.

10. Third-Party Links

Our website may link to third-party sites (for example, the Aaniie family portal). We are not responsible for the privacy practices of those sites. Review their notices when you visit.

11. Changes to This Policy

We may update this policy as our business or applicable law changes. The "Last Updated" date above shows the current version. Material changes will be highlighted on this page.

12. Contact Us

For questions about this policy or to exercise a privacy right, contact: